In this exclusive interview, we step into a day in the life of Victoria Webb, Head of Event Sales, to discover what a typical day looks like behind the scenes at Millennium Point.
From managing client relationships and designing bespoke event packages to leading a dedicated sales team and fine-tuning budgets, Victoria’s role is a dynamic blend of strategy, creativity and meticulous attention to detail.
Here, she shares the challenges, the rewards and the passion that powers one of the city’s most iconic event venues.
How long have you worked at Millennium Point?
I have worked at Millennium Point since July 2017.
What does your job involve?
As Head of Event Sales, I oversee all event-related enquiries and bookings at Millennium Point, from initial contact to post-event follow-up. I lead the sales team, develop client relationships, and work closely with operations to ensure seamless delivery.
The role also includes revenue management, rate setting, designing packages and helping formulate budgets. It’s a blend of strategic planning and hands-on collaboration.
What’s the most challenging part of your job?
Balancing high demand with the personalised attention each client deserves can be a challenge. Every event has unique needs, and making sure we maintain our high standards under pressure is always a top priority.
What’s been the best advice given to you?
“Always follow up and never assume.” Staying in touch with clients and checking in regularly ensures we’re aligned and meeting or exceeding their expectations. It’s often the small follow-ups that build trust and lead to lasting relationships
What’s the best part of your job? And least favourite?
The best part of my job is definitely seeing an event come to life. There’s something truly rewarding about
watching all the planning and hard work come together, especially when it’s a real success for the client. I also
feel incredibly lucky to work with such a wonderful team. The people here really make Millennium Point special; everyone is so passionate about what we do, and that energy is infectious.
As for my least favourite part, I’d say it’s managing last-minute changes. While we always strive for smooth planning, sometimes things can change on the fly, and that requires quick thinking and flexibility. It can be a bit stressful, but it’s all part of the job!
What’s your favourite dish on the menu at the moment?
Right now, it has to be the Yorkshire pudding wrap! It’s a fun twist on a classic, packed with roast beef, stuffing, and gravy, all rolled up in a giant Yorkshire pudding. It’s hearty, comforting, and always gets people talking, a real hit with delegates!
What are the catering options for delegates?
We offer a wide variety of catering options to suit all event types, from breakfast bites and working lunches
to hot buffets, canapés, and bespoke dinner menus. We cater to all dietary requirements and focus on fresh, locally sourced ingredients. Plus, we’re currently installing a brand-new kitchen, which is incredibly exciting. It’s going to give us even more flexibility and creativity when developing new menus for our clients.
Do you have a favourite space and why?
Definitely. The Auditorium is my favourite space at Millennium Point. I absolutely love the wow factor it gives as soon as you walk in; the scale, the lighting, and the cinematic atmosphere really make an impression on delegates.
It’s not your typical event space, and that’s what makes it so special. It offers a dynamic alternative to the traditional cabaret layout, perfect for conferences, screenings, panels, and award ceremonies.
The tiered seating ensures great visibility for all guests, and the in-built AV capabilities, plus our fabulous in-house AV technicians, take the pressure off organisers. It’s a space that always delivers impact.
What’s been the most memorable event held Millennium Point?
We host an annual STEM-focused conference aimed at inspiring young people to explore careers in science, technology, engineering, and maths. Last year’s event, SCITech, brought together hundreds of students, educators, and industry professionals under one roof.
The energy in the building was incredible. From hands-on workshops and keynote speakers to live demonstrations and interactive exhibits, it truly showcased the versatility of our spaces.
What made it really special was knowing that we weren’t just hosting an event, we were helping to shape
future career paths and create real impact, which aligns perfectly with Millennium Point’s mission. Seeing
young people walk away excited about STEM was incredibly rewarding.
What can a 24-hr delegate do in their downtime?
There’s plenty to explore in Birmingham! If you’re looking to relax, you could take a stroll through Eastside City Park, It’s a beautiful green space, perfect for a bit of fresh air and a break from the conference room. If you’re interested in something more interactive, the Thinktank Science Museum, located in Millennium Point, offers a fascinating mix of exhibits that are both fun and educational. And if you fancy a bite to eat or a drink, there are lots of great local cafes and restaurants within walking distance. Birmingham’s food scene is vibrant and diverse
What do you do in your downtime?
In my downtime, I love walking my French bulldog, Carlos. He’s a real character! I’ve also recently moved house, so I’ve been busy decorating and making it feel like home. I enjoy going to the theatre and attending concerts. And my favourite thing is spending time with my new grandson. He’s such a joy, and I’m soaking up every moment with him!
Why should an event organiser pick your venue?
We’re more than just a venue… We offer unique spaces, award-winning service, and the added bonus that all profits go back into supporting STEM education in the region. Hosting your event at Millennium Point makes a real impact.
With state-of-the-art facilities, a 354-seat giant screen auditorium, and a range of versatile spaces for hire, Millennium Point is perfectly equipped to host events of all kinds. Their goal is to make your event a resounding success, offering a selection of tailored packages to suit your specific needs.
Contact Findmeaconference to secure Millennium Point for your next event!
01775 843410
reservations@findmeaconference.com